Projects since 2010 · Crisis Communication

Batch issue logged, recall via email and fax – no manual work.

An automated Lasernet process that, on a new crisis ID, pulls data from AS400, GRS and SAP, builds one document per recipient and sends it via email and fax in parallel.

Industry: Food production, crisis management

The problem

When a batch issue came up, one employee manually collected reports from AS400, GRS and SAP, duplicated them per customer and sent them by fax or email. Under pressure, a recipient was easily missed – and in food, that is not a cosmetic issue.

The solution

  1. Creating a crisis ID is the trigger. From there on, Lasernet runs, not a person.
  2. Command and DB modifiers query AS400, GRS and SAP and collect all affected products and recipients.
  3. Job multiplication turns one data set into a separate job per recipient.
  4. The Form Engine generates a PDF per job with exactly the relevant product data.
  5. MailOut and FaxOut send in parallel – the information goes out twice, with no one maintaining a distribution list.

What it delivered

No collecting, no copying, no forgotten recipient. In a real incident, the information is out before anyone would have opened a spreadsheet.

Don't just take my word for it – Lasernet Group wrote up this case themselves. Read the original: Automating Crisis Communication in Food Production.

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